In-Home Aged Care to Keep You at Home Longer

At Melville Cares, our aim is to keep you healthy and happy at home as long as possible.

Our approach focuses on wellness, enablement and reablement. By supporting you to retain existing skills and/or regain skills required to do everyday tasks, we can help you maintain an independent and connected life from the comfort and safety of your own home.

Our in-home services are individually tailored, taking into account your own personal choices and your short and long term care requirements.

Our In-home Services

Cleaning and Laundry

We can assist with vacuuming, mopping and cleaning of bathrooms and toilets. We can also include dusting and help with laundry tasks. We encourage you to participate as much as possible.


We can accompany you to local shopping centres to carry out essential shopping tasks including banking and paying bills. Alternatively we can provide a support worker to do the shopping for you.

Personal Care

We offer assistance with showering/bathing, dressing and personal grooming, and help you prepare for the day. The level of assistance that may be required with daily self-care will be discussed with you to retain a reasonable level of independence.

Medication Administration

This service involves administering your medication or prompting you to take your medications at specific times of the day.

Meal Preparation

Our support workers are trained in food safety, meal preparation and food hygiene. We can prepare healthy meals for you if you are unable to do this task independently. Diet preferences and healthy choices will be considered and we will encourage you to have maximum input into dietary requirements and the meals you would like.

Nursing Services

We are able to provide brokered nursing services to assist you after hospitalisation or as an ongoing service through a Home Care Package. The level of support provided will be planned through discussions with you as well as consultations or directives from your GP or other healthcare professional.

Social Support

Our one on one support allows you to participate in outings for specialised shopping and to access the wider community. This is particularly important if there is a feeling of social isolation.

Keeping Safe

To help keep you safe, we can help minimise environmental health and safety hazards in your home and garden. This may involve minor maintenance or repair work that doesn’t require a licensed tradesperson. Examples include:

  • Replacing light bulbs
  • Installing batteries in smoke and security alarms
  • Cleaning the gutter, fans, and external and internal windows
  • High indoor cleaning, such as the tops of cupboards and fridges
  • Some minor home maintenance, such as cupboard door adjustments
  • Pruning, lawn mowing or weeding where a safety hazard exists

In-home Respite

We provide relief for carers by offering in-home respite care. If there is a carer who assists with your ongoing in-home care, they may be eligible for this service.

How Do I Access These Services?

If you are seeking aged care support, our services are accessible through the following funding options. If you are seeking support as veteran, please visit our Veterans’ Home Care page for further information.

Funding Options

There are three options available to you to fund our services:

Commonwealth Home Support Programme (CHSP)
Access full or part government funding

Home Care Package (HCP) Levels 1 – 4
Access full or part government funding

Fully Self-fund

Commonwealth Home Support Programme (CHSP)

We are an approved provider of the government’s Commonwealth Home Support Programme (CHSP).

The CHSP is designed to provide funding support to those with low level care needs. If you require one or two services to help you stay living at home, this is probably your best option.

To find out if you’re eligible for the CHSP and to apply for an assessment of your care requirements, visit My Aged Care online or call 1800 200 422.

Your assessment will determine the level of funding you can receive and any out-of-pocket expenses.

Home Care Package (HCP) Level 1 – 4

We are an approved provider of the government’s Home Care Packages (HCP) programme Levels 1 – 4.

If your care and support needs are complex and ongoing, you could be eligible for a HCP.

The packages are available in four levels, ranging from more basic care (Level 1) through to higher care (Level 4). The packages are designed to meet your ongoing and increasing care needs to help you remain in your own home.

All services are delivered in accordance with the Commonwealth Consumer Directed Care (CDC) guidelines for Home Care Packages.

To find out if you’re eligible for a HCP and to apply for an assessment of your care requirements, visit My Aged Care online or call 1800 200 422.

Your assessment will determine the level of funding you can receive and any out-of-pocket expenses.

Fully Self-fund

If you’re not eligible for funding support through the Commonwealth Home Support Programme or a Home Care Package, you have the option to self-fund.

Self-funding has the advantages of no waiting lists, no government assessments and less paperwork.

It also gives you complete flexibility to scale up or scale down your services as required.

To find out more, please contact Melville Cares on 9319 0900.

Looking for Assistance?

We’re here to help! Chat to a friendly member of the Melville Cares team.

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