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SUPPORTING YOU TO STAY HEALTHY AND HAPPY AT HOME

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Aged Care Transport Services for Door to Door Independence

Our transport services allow you to access the community services you need to live independently.

Our friendly drivers will personally pick you up and drive you safely to your destination.

We can transport you to medical and specialist appointments, health care appointments such as podiatry, hospital visits, hairdressing appointments, shopping outings, social visits and events without you having to rely on family and friends.

Transport Team

Our transport team is made up of both staff and volunteer drivers, all of whom have police clearances. Our drivers are trained in safe transportation practices of people in wheelchairs and with mobility aids. All our drivers have a good knowledge of the local area and will happily escort you to your door if required. You will get to know our friendly drivers in no time at all!

Our Vehicles

We have a range of vehicles available to cover all of your transport needs, including vehicles that can accommodate aged and disability requirements. These vehicles will hold wheelchairs, walking frames and, of course, your shopping!

We have vans available with 12 and 20 seats that are ideal for our larger social groups. These can be used for weekend shopping trips, farm stays, friendship group outings and Christmas lights tours. You will find it easy to get in and out of our vans, even if you have trouble getting up and down steps.

Wheelchairs

All our vans have a hoist and fittings for securing wheelchairs. We also have smaller cars designed for singular wheelchair transport.

How Do I Access These Services?

If you are seeking aged care support, our services are accessible through the following funding options. If you are seeking support as veteran, please visit our Veterans’ Home Care page for further information.

Funding Options

There are three options available to you to fund our services:


Commonwealth Home Support Programme (CHSP)
Access full or part government funding

Home Care Package (HCP) Levels 1 – 4
Access full or part government funding

Fully Self-fund

Commonwealth Home Support Programme (CHSP)

We are an approved provider of the government’s Commonwealth Home Support Programme (CHSP).

The CHSP is designed to provide funding support to those with low level care needs. If you require one or two services to help you stay living at home, this is probably your best option.

To find out if you’re eligible for the CHSP and to apply for an assessment of your care requirements, visit My Aged Care online or call 1800 200 422.

Your assessment will determine the level of funding you can receive and any out-of-pocket expenses.

Home Care Package (HCP) Level 1 – 4

We are an approved provider of the government’s Home Care Packages (HCP) programme Levels 1 – 4.

If your care and support needs are complex and ongoing, you could be eligible for a HCP.

The packages are available in four levels, ranging from more basic care (Level 1) through to higher care (Level 4). The packages are designed to meet your ongoing and increasing care needs to help you remain in your own home.

All services are delivered in accordance with the Commonwealth Consumer Directed Care (CDC) guidelines for Home Care Packages.

To find out if you’re eligible for a HCP and to apply for an assessment of your care requirements, visit My Aged Care online or call 1800 200 422.

Your assessment will determine the level of funding you can receive and any out-of-pocket expenses.

Fully Self-fund

If you’re not eligible for funding support through the Commonwealth Home Support Programme or a Home Care Package, you have the option to self-fund.

Self-funding has the advantages of no waiting lists, no government assessments and less paperwork.

It also gives you complete flexibility to scale up or scale down your services as required.

To find out more, please contact Melville Cares on 9319 0900.

Looking for Assistance?

We’re here to help! Chat to a friendly member of the Melville Cares team.

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